Too much coordination
Organizing work turns into constant phone calls and messages, often taking up half the day. Time spent coordinating comes at the expense of finding new customers.
For heating, air-conditioning, plumbing and electrical teams
All-in-one job management software with route planning
Organize your service team's work more efficiently - Task management and automated route planning in one system
RDO combines job management and route planning in one application. It helps you assign jobs efficiently, coordinate service visits and reduce unnecessary travel.
The result? More jobs completed by the same team, without the stress. Less organizing, fewer chaotic workdays and less unnecessary travel.
Problems that come up every day
Do these challenges sound familiar?
The main problem is not a lack of work: organizing it takes up half the day. As your service team grows, keeping everything in your head gets harder.
With a few technicians, phone calls, Messenger and an Excel spreadsheet can still work. But when 10, 20 or even 30 people are working at different locations at once, it is easy to lose the overview. You have to keep track of all of this at the same time:
- which new jobs have come in,
- which recurring jobs need scheduling,
- which jobs are urgent,
- when each technician is available,
- who can do each kind of work,
- where everyone is working and what they have finished,
- which jobs are close to one another,
- how to fit the day's service visits into the schedule,
- who to send to an urgent call,
- what has changed during the day,
- whether every job and daily development has been documented,
- when the next maintenance visit is due.
Keeping all of this together with spreadsheets or paper task lists, phone calls and messages is almost impossible.
It takes a huge amount of time and can lead to mistakes, forgotten tasks and unnecessary visits.
A spreadsheet or simple task manager can list jobs, but it clearly cannot coordinate technicians' work, plan cost-effective routes, minimize unnecessary travel or quickly reschedule visits when an urgent call comes in.
System-wide problems that consume time and energy and create extra costs
An unclear daily schedule
It is hard to see every technician and all their upcoming jobs at once, making it difficult to build a daily plan that saves time and money.
Unnecessary travel
Jobs are not grouped geographically, even when several nearby jobs could be done in the same area. Technicians spend a lot of time on the road, wasting fuel and time.
Unused capacity
Someone may still have room for another job, but that is hard to spot among constantly changing tasks. It can mean missing out on another 1–2 customers per technician every day.
Chaos caused by urgent jobs
A burst pipe or gas alarm comes in, and the mental calculations begin: who is nearby, whose jobs can be moved and who needs a call. At that point, you are firefighting rather than organizing.
Incomplete information
Important information may be scattered across Excel, paper and messages, or worse, lost. The technician does not know what went wrong last time, what equipment is installed, which part is needed or what a colleague did on the previous visit. That is how an unnecessary second visit happens.
Too much administration
Paper work sheets, status records and documentation create extra work. Someone still has to collect them and type everything up after a long day — tired, working overtime and potentially making mistakes.
Misplaced documentation
Paper work sheets, status records, warranty documents and forms can spend days in a bag, glove compartment or office drawer before they turn up. Meanwhile, the invoice cannot go out, which also hurts cash flow.
Forgotten recurring jobs
Annual boiler servicing, air-conditioning cleaning and warranty inspections are not scheduled in advance. They either surface at the last minute and disrupt the week, or get missed entirely — along with the revenue they would have brought in.
None of these is a major mistake on its own. Together, they add up to two or three hours of organizing every day, potentially 10+ missed customers a month, and a team still working at seven in the evening.
What do we offer to solve these problems?
Instead of hands-on micromanagement, firefighting, chaotic days, frustrating overtime and unnecessary travel, a system where everything is available in one place: customer details, prioritized current jobs, their routes and documentation.
That is exactly what RDO provides: it brings your entire job management process together and makes it simpler, while planning or replanning the optimal route for every technician's daily visits in minutes.
What can RDO do?
A daily work plan in minutes
RDO coordinates jobs and routes for your service team, even several times a day. Scheduling, routes and documentation share one interface, so the day does not fall apart at the first unexpected call.
How does RDO make running your team easier?
| How things probably work today | With RDO |
|---|---|
| Constant coordination about who is doing what and where they should go | One central schedule that everyone can see. The dispatcher manages all jobs, technicians and available capacity on one screen, while technicians receive their own daily work plans. |
| Dozens of calls and customer arrangements every day — an operational nightmare | Automated email communication instead of 2–3 hours on the phone every day. The system sends a booking link or email notification to customers whose service is due. |
| Manually planned routes and unnecessary travel | Geographic grouping and an automatically optimized daily order of visits. Similar jobs close to each other stay together and go to a suitable colleague. |
| No data on where time goes | Track completed work per technician, the balance between travel and actual work, and missed jobs. Make decisions about profitable work and pricing based on numbers. |
| Idle time, overload and poorly assigned jobs | RDO shows when someone still has spare capacity, or when a technician is running late and cannot keep to the schedule. Reassigning jobs takes minutes. |
| An urgent job or an absent technician creates manual scheduling chaos | The system shows who is closest and who can fit in the unexpected visit, then replans the affected day and schedule. If someone is sick or on leave, it takes minutes to find who can take over their jobs. |
| Incomplete information and an uninformed technician | All important information is linked to the customer: the work needed, equipment type, previous faults and repairs, available tools and parts, and warranty details. Technicians can access it all on their phones. |
| Paper work sheets, typing up later and delayed invoicing | Record everything digitally on site: work completed, materials used and photos. The information is in the system immediately, so it does not need entering at the end of the day and the invoice can go out the next day. RDO also handles custom forms and warranty documents as editable PDFs. |
| Misplaced documents and work sheets | An electronic version of everything in the system, with no work sheets lost in a glove compartment for days. |
| Recurring tasks are not scheduled | Recurring jobs go into the calendar in advance and the system flags them in time. Use them to fill quiet periods, instead of missing them or discovering them at the last minute and disrupting a day or two of work. |
| It takes a long time for a new colleague to get up to speed | With workflows and job histories visible in the system, training is quick: a new technician or dispatcher can settle into the routine in days. Knowledge stays in the company instead of in people's heads. |
How does the system work? - The workflow
From the first request to the next maintenance visit
Record the job, plan the route and agree the appointment with the customer. Once the work is done, keep the service log, prepare the invoice and track the next maintenance visit in the same place.
-
Whether a request arrives by phone, email or a web form, enter it in the system with contact details, available time windows, a description of the fault and its urgency.
Customer details and incoming requests -
Give the job a title, enter its expected duration and the customer's available time windows, so all the important details are already attached when you create the schedule.
A job's service duration and time windows -
Review the status and due date of each task, including new customers and recurring maintenance. When a new job comes in, the system shows who can fit it in with the smallest detour and where it belongs in the day's sequence.
The job list with customer details and task statuses -
RDO takes technicians' working hours, travel, job durations and skills into account and coordinates them all. It uses these factors to help plan routes and suggest appointments that fit the customer's available time windows.
Technician routes and scheduled jobs -
A customer needs another appointment or a technician becomes unavailable? Find the next suitable time in the scheduler, assign the job to another colleague and rearrange the work. The dispatcher still decides which changes to make.
Finding another appointment in the schedule -
After the service, mark the job as done and update the equipment's service details. You can also prepare the job documentation and invoice here. The service log and configured maintenance intervals help you organize the next job.
Closing the job and recording service details -
Keep equipment, previous services and maintenance frequency on the customer's record. Once recurring tasks are configured, maintenance jobs appear in the task list without having to add them manually.
Customer equipment and upcoming maintenance
Use the recorded service details to plan the next maintenance visit, too.
Save time contacting customers
Automated appointment booking and confirmation
One of RDO's main advantages over spreadsheet task management is that customer emails can replace much of the time spent on daily phone calls. Automate appointment booking and confirmation in line with your technicians' schedules.
Arrange appointments in a few clicks instead of making phone calls
Email the booking link
The customer can use the booking link to choose a time that works for them. Offer several suitable appointments.
Appointment suggestions that fit shifts
Customers can choose only from appointments that fit your technicians' schedules and routes.
Email confirmation
Once an appointment is planned, email the customer a link where they can confirm the visit.
Customer outreach by zone
RDO also lets you contact groups of customers in a few clicks. The system creates zones from customer addresses, grouping people who make sense to handle together geographically and for route planning.
Send customers in the same zone a group invitation to book maintenance through a link emailed to them.
Full access and visibility for dispatchers, just the essential information for technicians
RDO is useful for office staff and saves technicians time and energy, too.
What the dispatcher sees
- all customer details,
- all open jobs, with priority, status, assignee and deadline,
- shift schedules,
- who is working where today and how much capacity they have left,
- jobs on the map, grouped by area,
- job histories, equipment condition and parts that need ordering,
- which customers have maintenance coming up,
- what is waiting for parts and where a return visit is needed,
- which new or urgent jobs have arrived.
In other words: everything. With this information, dispatchers can organize work as efficiently as possible and notify technicians of changes through the interface.
What the technician sees
- a personalized daily schedule with a route plan,
- job information: customer contact details, service history, documentation, equipment type and other notes,
- a digital work sheet: no filling it out by hand, handing it in at the end of the day or searching for it when it gets lost — it is already in the system.
In other words: only the menu items and information essential to the job. The intuitive, simple interface is easy for anyone to learn.
Lower costs, more revenue
Why is a system like this worth it for me?
Less travel, better use of capacity and more jobs completed by the same team.
In numbers
Capacity
+15-25%
Fuel
–10-20%
Planning
–40%
Delays and cancellations
–10-20%
Annual revenue
+5–10%
60%
75-77%
In numbers · table
| Capacity | +15-25% | More jobs handled by the same team. Up to 1–2 additional customers per technician per day. |
|---|---|---|
| Fuel | –10-20% | Shorter, more logical routes, fewer unnecessary kilometres and less vehicle wear. |
| Planning | –40% | This much less time spent reorganizing a day. What can take an hour manually shrinks to minutes with automated planning. |
| First-time fixes | 75-77% | With service history and documentation available, technicians can resolve more faults on the first visit, compared with the typical 60% rate. Fewer return visits to the same customer. |
| Delays and cancellations | –10-20% | Fewer delays and cancelled jobs caused by poorly planned routes and schedules. A more predictable time window for the customer. |
| Annual revenue | +5–10% | Reducing costs and serving more customers also increases annual revenue, starting in the first year. |
International field service statistics suggest that in their first year with a system like this, service teams typically achieve a 15–20% productivity increase, a 10–20% cost reduction and 5–10% revenue growth, without hiring additional people.
Here is how it supports your business processes:
More reliable cash flow
A work sheet completed on site can become an invoice that day or the next, without days of delay, so payments arrive sooner.
Minimized losses
Forgotten orders, incorrectly recorded addresses, materials left off an invoice and wasted service visits can all be avoided with better job management.
More time to find new customers
Freed-up dispatcher capacity can go into quotes and winning new customers.
Growth without an administrative explosion
On paper, in spreadsheets or in a task manager, every new technician makes coordination more complicated. With RDO, the same dispatcher capacity can be enough for a team of 25–30.
Data-driven pricing
Find out which job types, areas and customers are actually profitable. Discover whether you have been underpricing certain work for years.
New sales opportunities
Equipment condition and age reveal where replacements or upgrades will soon be needed.
Over time, the system becomes one of your company's most valuable assets rather than another cost.
Excel vs RDO
Why is it better than Excel?
Because you need to organize service visits as well as jobs, using as little time and fuel as possible.
A spreadsheet can hold a task list. But you still have to work out who goes where and when, how long the journey takes and which appointment suits the customer. RDO helps with that.
| The work | Spreadsheet + phone | RDO |
|---|---|---|
| Daily routes | You arrange the addresses in order and estimate travel time. | RDO uses travel time and job duration to help plan technicians' routes. |
| Job requirements | You separately keep track of who has the skills and when the customer is available. | Record required skills and the customer's available time windows on the job. |
| Appointment coordination | You call the customer, agree an appointment, then enter it in the spreadsheet. | The customer can use a link to choose an appointment that fits the schedule or confirm the planned visit. |
| Recurring maintenance | You monitor due dates and add recurring tasks again. | Upcoming tasks are created based on the configured maintenance intervals. |
| Schedule changes | You edit the list, then check that the new order works for everyone. | Find another appointment in the scheduler and assign the job to another technician. |
| Documentation and invoicing | You look through several files for customer and completed-job details. | Equipment details, job documents and the invoice are accessible from one place. |
| Editing custom forms, warranty documents and work sheets | Type the information separately or scan the paper documents. | Manage them as editable PDFs in the system. |
Why is it better than an ERP system?
Because ERP systems have far more menu items than a service team needs, and the team barely uses a handful of them. RDO deliberately focuses on what a small or medium-sized service company needs — which is why it can be introduced in days and why technicians will actually use it.
Pricing
Choose the right plan for your team
See how many users and which features each RDO plan includes.
Basic
€0.00 + VAT / month
100 users included in the base fee
10000 clients
€0.00 + VAT per additional user / month
Dispatcher and technician training workshops; ongoing email and phone support included.
Choose this planWe invoice monthly in arrears. Payment is by bank transfer against an invoice. Card payments are coming soon. There is no long-term commitment; you can cancel monthly. Additional user accounts are charged for the portion of the month during which they belong to the subscription. Charges do not depend on the number of logins or time spent using the application.
We help you get started
We start with your current way of working
An easy transition from manual processes. An intuitive, straightforward interface.
Prepare a typical day's jobs, estimated service durations and your colleagues' working hours. Talk through how you organize work today with RDO's founder, which data to enter and how to put together your first schedule.
Every paid plan includes a 30-minute training workshop for dispatchers and a separate 30-minute workshop for technicians.
Every paid plan includes ongoing customer support by email and phone.
Frequently asked questions
What to know before getting started
We already use a contact manager and a task list. What does this add?
Routes and schedules are planned together. A to-do application can list jobs, but it cannot tell you whether Thursday's workload fits, who is closest to an urgent call or which three jobs should be handled on the same round. The loss happens in travel and rescheduling, not in task tracking.
We do not want to grow. Can it still help us?
RDO is not only about growth: it is about doing the same work with less stress. If you do not want more people, the benefit is time freed up: less overtime, less weekend paperwork and fewer evening calls. You do not have to sell the spare capacity — you can use it to go home earlier.
Our technicians will not use a new application.
The technician view is deliberately as simple as possible: today's jobs, the route, customer details and the documents they need. No menu items that do not concern them. For someone who has been filling out work sheets on paper, this means less work — and nothing to hand in to the office afterwards.
Does it include real-time tracking?
The system provides a map overview of jobs and planned routes, but it is not real-time GPS navigation. There is a practical reason: a maintenance round is often arranged weeks in advance, rather than put together that morning.
What happens to our existing work sheets and warranty documents?
They can be uploaded and turned into fillable digital forms. You do not have to adapt your company's documents to the software; it works the other way around.
Is there a mobile app?
The system is web-based and responsive, so it works on phones and tablets without installation. A separate mobile application is in development.
Which languages are available?
Hungarian, English and German. If your team speaks different languages, everyone can use the same system in their own language.
Can it connect to our invoicing software?
Számlázz.hu and Billingo integrations are in development, as is a Google Calendar connection. In the meantime, all the information needed to invoice completed work is available in one place in an exportable format.
How can we pay, and how long are we committed for?
A monthly subscription based on your chosen plan and the number of user accounts, currently paid by bank transfer against an invoice. Card payments are coming soon. There is no long-term commitment; you can cancel monthly.
How much does RDO cost?
The plans show the monthly fee, included users, additional-user charges and the number of customer records you can keep. Prices exclude VAT. View the plans.
Get to know RDO in a demo
Let’s see how it would work for your team
In a 20-minute demo, we start with your own tasks: review your technicians' schedules, routes and appointment options for customers. RDO's founder leads the demo, so you can discuss your questions directly.